Founded by Michael Lavrik and John Quaglieri, InterServer is a New Jersey-based company that’s been in the game since 1999. Initially launching as a virtual hosting account re-seller, the hosting provider has grown over the past 17 years and now operates two data centers in New Jersey and is in the process of expanding to additional locations, including Los Angeles.
Self-deemed (and widely proven) a budget-friendly provider, InterServer specializes in shared, VPS, and dedicated and co-location hosting solutions.
This InterServer review is based on my experience with their VPS hosting and shared hosting service, which I still own at this point of writing.
One of my InterServer-hosted sites (the dummy test site) is located here – I’m monitoring the site performance (speed and uptime) using our in-house system named HostScore and publish its real-time server performance statistics on this page.
I also did an online interview with InterServer co-founder Michael in September 2014 and visited the company’s HQ in Secaucus, New Jersey in August 2016.
Services: Shared, VPS, dedicated, and co-location hosting
About Michael Lavrik, InterServer Co-founder
Michael and I. Photo taken during my visit to InterServer HQ in August 2016.
Excerpt from my InterServer interview-
Hello Michael – can you tell us more about yourself and Interserver?
My name is Michael Lavrik and I’m an operating partner at InterServer, but my official title is Director of Business Development.
My colleagues and I work out of our office/datacenter in Secaucus, NJ. We started this business in 1999 -when I was only 15 years old- by reselling virtual hosting accounts for another provider. Then we bought our first dedicated server, switched to colocation, then a rack, then multiple racks. Fifteen years later we operate two datacenters in Secaucus NJ and are expanding rapidly into other locations like Los Angeles, CA.
After sitting in front of the computer at the office all day, I love to get dirty! In addition to the various maintenance and repair at the office, in my free time, I’m restoring a 1969 Pontiac GTO Convertible.
I have got multiple websites hosted at InterServer. In overall, I am impressed with the host performance. While most hosting sites shoot for a 99.9% uptime (and many fall short of that), InterServer managed to keep my site up 100% most of the time. The uptime history is published below.
InterServer Uptime January / February 2020
InterServer Past Uptime Records (2015 – 2018)
2. Fastest budget hosting around – TTFB below 220ms
InterServer Latest Performance
Image below shows Interserver speed for January and February 2020 – my InterServer-hosted test site took, on average, 116ms to respond.
InterServer Bitcatcha Speed Test
InterServer server response speed meets my expectation for a $5/mo host.
Recent server speed tests show that InterServer is one of the fastest budget hosting services around.
We ping our test site from 8 different locations using Bitcatcha and compare the server response times with other websites. As you can see in images below, the results were pretty good.
InterServer WebpageTest.org Speed Tests
Side note: Why stress so much on server speed?
That’s because 1) according to expert case studies, just 1 second decrease in site load time offers a 7% improvement in conversion rate and 11% bump in page views; and 2) Google is now using site speed as one of their ranking factors – you need a faster site (or at least a up to par server) to rank well.
3. Price lock guarantee
Many hosting providers lure in new customers with super low pricing for their initial term of service and then jack the rate upon renewal. The renewal prices increase for more than 200% fro some hosting companies. I love that InterServer avoids this practice and instead values loyalty. The company’s price lock guarantee ensures that the price you start with will continue to be your price for as long as you keep your InterServer hosting account.
4. Great support: Helpful + 100% In-house
InterServer customer support team doesn’t just say they’ll help you. They actually do.
For example, during a recent crackdown of another hosting company (Arvixe), InterServer stepped in to help the unhappy customers. It set up a special team to help the people migrate their sites over to the InterServer hosting platform, making the transition seamless. You won’t get that type of service with many hosting companies.
5. 99.9% uptime backed by SLA
InterServer service is backed by clear writing SLA (see image). Should they fail to meet the guarantee in a given month, they’ll credit clients on a case by case basis.
6. InterServer free site migration service
One big plus for InterServer is their free, white-glove site migration service.
For those who are too busy to move your web host, just contact InterServer and get their support staffs to do it for you.
7. Highly customizable VPS hosting plan
I tried InterServer’s VPS plan in 2014 and quickly appreciated how its flexibility.
InterServer VPS clients can customize just about everything, from their preferred operating system to the software, control panels, and server capacity.
Also, unlike many other VPS hosting providers that require users to pay for bundled software and apps, InterServer only requires its clients to pay for what they need and use.
* Note: Usually what many other VPS hosting providers do is to include the cost of these features into their VPS plans and claim that they are free. With InterServer, you get the choice to go without these additional softwares.
8. 20 years of proven business track record
With over 20 years of experience under their belt, InterSever has established themselves as one of the best hosting providers today with a business track record that’s equally impressive.
They’ve often been the choice for bloggers and website owners who want a great performing web host that is still affordable.
This will always be the case with any provider, though… and, like with any provider, InterServer users are bound by server usage rules and terms. However, unlike many other hosts, InterServer gives users a clear foray into what those limits are, providing them in the ToS (quoted below).
No single shared hosting account is permitted to use more that 20% of the server resources at a time. A single account is limited to 250,000 inodes at any given time. Clients on the Unlimited SSD shared hosting platform using more then 1GB of space will be moved to SATA.
2. VPS hosting not for newbie or non-techie
Because InterServer does not bundle the usual software (like cPanel and Softculous) into their VPS plans – the initial setup process maybe overwhelming for newbies and non-techies who switch to VPS hosting. I tested InterServer VPS in 2014, the setup process was very manual and took longer time than I expected.
If you plan to go with InterServer VPS, I recommend allocating a bit of additional time for the learning curve and setup process.
3. Host in the United States East Coast only
InterServer operates on only one data center – which is the one they built in their Secaucus, New Jersey office. If majority of your website traffic is non-U.S., you will need a content delivery network (CDN) to ensure that they can access your website quickly.
The InterServer shared hosting plan is a budget-friendly option, at just $5 per month with discounts available for longer-term contracts. If you use promo code WHSRPENNY and pre-order 3 years, the price drops to $3.88/mo.
The service includes a wealth of handy features, including one-click installs, 24/7 customer support, a free migration service, SitePad site builder, “unlimited” features (more on that later), and more. InterServer shared hosting features, server specifications and other details are shown in the table on the right sidebar.