Lyft thought some users' real names were offensive content. Candice Poon, Cara Dick, Mike Finger and others were ordered to get new names by December 21. (LYFT)

 

 

lyft ride app

  • Some Lyft users received a strange notification on Thursday informing them that their names violated company guidelines.
  • Some of these people had names that could be mistaken as suggestive of inappropriate words.
  • The company said in a response to a customer that the message was sent in error when it was trying to improve its systems.
  • Visit Business Insider’s homepage for more stories. 

Some Lyft users received a message from the company on Thursday saying that their names violate the ride-hailing service’s community guidelines.

In the notification, Lyft didn’t provide a reason for flagging the account beyond saying that the name “doesn’t align with its Community Guidelines.” Many of the Lyft members who received the prompt have names that could be mistaken for inappropriate content, such as Nicole Cumming, Cara Dick, and Dick DeBartolo. The notification told users that they must change their name by December 21.

Lyft said in a statement to Business Insider that the prompt was sent in error.

“Some members of the Lyft community were using names that were either inaccurate, offensive or both. In trying to fix the problem, we cast too wide of a net,” a company spokesperson said. “We were well-intentioned, but our response clearly led to errors that we are working to correct, and we apologize.”

The company has also been responding to affected customers, as shown in a response that one person shared on Twitter. 

“This message was sent in error,” Lyft’s response to affected user Candace Poon read. “We were trying to improve our systems to create a safe and respectful community, and we missed the mark here. Rest assured, your name does not violate our Community Guidelines, and we’re sorry that we sent you an email that communicated otherwise.”

Regardless, the incident resulted in confusion and left some Lyft users unsure of how to proceed with the situation since they were being told that their legal name doesn’t comply with its policies. 

 

 

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