Home / Tech / Uber mistakenly charged riders 100 times their quoted fare — and people are livid (UBER)

Uber mistakenly charged riders 100 times their quoted fare — and people are livid (UBER)

FILE - In this March 15, 2017, file photo, a sign marks a pick-up point for the Uber car service at LaGuardia Airport in New York. Drivers for ride-hailing giants Uber and Lyft are planning to turn off their apps to protest what they say are declining wages at a time when both companies are raking in billions of dollars from investors. (AP Photo/Seth Wenig, File)

  • Uber mistakenly overcharged passengers by as much as 100 times their fare, riders reported on Twitter. 
  • The company said there was a service interruption that resulted in higher hold amounts on cards that has since been fixed. 
  • Two weeks ago, another bug sent drivers to their riders’ final destinations before picking anyone up. 
  • VIsit Business Insider’s homepage for more stories.

Uber’s app has been hit with its second major glitch in as many weeks.

After sending drivers do destinations before picking up any passengers, riders complained on Twitter this week that they were being charged up to 100 times their originally quoted fare, making quick trips cost more than $1,000 in some cases.

The Washington Post first reported on the glitch, and the newspaper’s social-media director chimed in to say he was also affected, despite his receipt showing a much smaller fare.

“Among the lessons: Don’t link Uber to your debit card,” he followed up. “That money was immediately pulled from my checking account and is still not restored. It could take more than a day for Chase to restore it.”

He was far from the only one to report the issue:

Other users said they also experienced the bug on Uber Eats

Uber support chimed in, saying it was a known issue that has already been fixed.

Like gas stations or other purchases, Uber puts a hold on credit cards when the ride is ordered to ensure that the person can pay for the eventual total. But it’s admission did little to calm people waiting on refunds:

More Uber news:

  • Uber just launched an Amazon-like feature that could help it cash in on millennials’ mobile-shopping addiction
  • New York City has the green light to ban one of Uber and Lyft drivers’ biggest side hustles, a court has ruled
  • Uber and Lyft rides are down in New York City thanks to a minimum-wage rule that drove up prices. Analysts say it could have been even worse.

SEE ALSO: Lyft broke the law when it failed to tell Chicago about a driver it kicked off its app. A month later he was accused of killing a taxi driver while working for Uber.

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