New York-based Glia, which develops a customer service platform that unifies voice, video, and chatbots, raises $20M Series B led by Insight Venture Partners (Kyle Wiggers/VentureBeat)



Kyle Wiggers / VentureBeat:

New York-based Glia, which develops a customer service platform that unifies voice, video, and chatbots, raises $20M Series B led by Insight Venture Partners  —  Multimodality is fast becoming the norm in the $350 billion customer service industry.  According to research published last year …